Main Content
Technical Troubleshooting
Online Payments
If you are experiencing problems with online payments, check that you have the TLS 1.0 setting configured properly. Click on the browser you use for instructions:
Opening webpages
If you are experiencing problems with windows opening with nothing appearing, or not opening at all, check that you have your popup blocker turned off:
Ipad and mobile devices
Ipad, tablet and other mobile devices may experience problems viewing the documents. We have discovered that this problem does not occur when using the Opera Browser (free download).
Mapping issues
Some users may experience problems using our mapping tools - ie not allowing map zoom function or scrolling through pages.
Our providers are always working to ensure our tools are compatible across all browsers, but you may be using a newer browser than the software is built for. If you turn on the 'Compatibility View' in the Tools menu, you should be able to view the working page (only available using Internet Explorer).
Further Help
If you have any further problems, please call Council's Website Administrator on 9970 1107.
